We are seeking a polished and proactive Concierge/ Porter to join a prestigious residential development offering 5-star living in the heart of London. Hours will be 12noon – 9pm Monday to Friday.
Key Responsibilities:
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Deliver food and beverages to residents’ apartments and assist with general upkeep of amenity spaces.
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Provide break cover for the concierge and support seamless front-of-house operations.
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Perform porter duties including greeting residents, handling luggage, and assisting with move-ins/outs.
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Manage parcel deliveries, key access, amenity bookings, and resident service requests.
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Offer tailored local recommendations and luxury lifestyle support, from dining to entertainment and wellness bookings.
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Liaise directly with residents and their guests across all channels to deliver an exceptional experience.
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Monitor visitor logs, maintain databases, and ensure the building remains secure, clean, and impeccably presented.
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Use internal systems to manage bookings and follow-up on resident requests.
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Uphold One Nine Elms’ vision, service standards, and FLHSS protocols at all times.
What We’re Looking For:
A highly personable, detail-oriented professional with a strong service ethic, excellent communication skills, and the ability to build rapport with VIP clientele. Experience in luxury hospitality or residential services is preferred.
